Control System Integrators Association (CSIA) Affiliates
111 West Jackson Blvd. Suite 1412 Chicago IL 60604 United States
Phone 1847-686-2245
Phone 2 800-661-4914
Employees1 to 25
Main Contacts
Jose Rivera CEO Phone847-686-2245
Lisa Richter Director of Industry Outreach and Growth Phone847-686-2245
Jill Gabbert Director of Operations
Carolina Casas Anzola Latam Director Phone+52 552-255-9227
Karaina Callahan Phone(847) 686-2294
Haroon Qureshi Phone(678) 303-3000
Latest Updates
  • PostedFriday, January 15,2016 at 10:53 AM

    In today’s day and age, when companies want to stay ahead of the game they need all their systems to work synchronously. Systems that are not integrated result in significant increases in cost and resource consumption. Read on to find out reasons stated by the Control System Integrators Association (CSIA), a not-for-profit, global trade association that seeks to advance the industry of control system integration. 

    Defining systems integration in an industrial setting is the first step in explaining its importance. Industrial system integrators typically are independent entities that use technical and project management activities to integrate commercially available hardware and software from multiple suppliers into a solution for an end-user client. System integrators’ technical expertise commonly includes electrical design, engineering, programming, testing, commissioning and ongoing support. System integration entities may be standalone companies or business units within an equipment supplier or distributor. What they have in common is that they provide control, automation and information solutions for manufacturing and industrial processes.

    Having defined system integration, let’s address the purpose of this article – describing the importance of system integration. Here are 10 reasons why system integration is important to industrial end-user clients.

     1.    Saving the end-user client personnel costs By using independent system integrators, industrial clients save the cost of hiring, personnel evaluation, continuous education, time to stay current on technology, and so forth. Additionally, it is difficult for a non-system integration company to select the right people, and bad hires are an expensive mistake. However, it is advisable to have a small internal staff to manage projects that are contracted to system integrators. The size of that staff depends on the magnitude of projects that are performed. For example, there are many industry standards that apply to automation and information systems that an end-user client may find challenging. Examples are ISA99 on cyber security, ISA100 on wireless communications and ISA101 on human machine interface devices. Does an end-user client really want to invest in their own staff learning and implementing these standards? A system integrator makes the educational investment. Then, that cost is amortized over many clients and projects, to the benefit of all.

    2.    Improving the quality and reliability of the integration project No one person or company knows everything. The system integrator often brings to the table an understanding of mechanical, process and business intelligence issues and knows how to integrate those disciplines into a working system. That’s why our industry is called system integration – we integrate! A common mistake in manufacturing and process industries is that managers wait until later in the project development to contract a system integrator, thinking they have little to offer upfront, yet that couldn’t be further from the truth. It’s best when system integrators are involved in the earliest planning stages so they can contribute their knowledge and expertise and save costs and improve outcomes.

    3.    Accountability for time and resources System integrators must remain on budget to maintain a sustainable business. Whether contracts are fixed or variable, costs, labor and materials must be managed based on the upfront plan and contract. In short, system integrators are accountable for time and resources. Contracts always have definitions of scope of supply of services and products and also an associated cost structure. The system integrator, for internal purposes and for client relations, must honor the agreement. When a project is implemented by internal project staff, that accountability is often minimized. An attitude of ‘it’ll take as long as it takes’ can exist, so budgets and schedules sometimes suffer.

    4.    Knowing and applying current industry standards in safety, environmental and modern technology Examples of these standards are networks, cyber security and interoperability of equipment. End-user clients can rely on system integrators to get updates on topics such as machine safety, process safety, international programming standards, networks for intelligent instrumentation, network standards to prevent cyber attacks and so on. Granted, there are some standards and regulations on which it’s best for the end-user clients to remain current, typically ones that pertain specifically to their industry. However, it’s incumbent on the system integrator to be knowledgeable about the majority of standards.

    5.    Bringing innovation and experience from working across industries A large majority of system integrators work in multiple vertical industries. Examples would be consumer products and food and beverage. An integrator may gain experience in an application such as batch processing, material handling and packaging in the Source: CSIA System integration allows for making the best-in-class products from multiple suppliers work in tandem 1 2 3 4 5 16 PROCESS India Volume 1 · Issue 6 · June 2014 COVER STORY production of hand cream. Then in another project involving the production of chocolate syrup, the production efficiencies and improvements in quality realized in the hand cream application will transfer to chocolate syrup. Their inherent exposure to different industries results in a breadth of knowledge that can’t be learnt at a show, through training or from a magazine. It comes from doing projects. System integrators learn to recognize when the experience gained in one application and industry can be applied in another. This capacity allows system integrators to bring innovative solutions to resolve an end-user client’s challenges.

    6.    Having the right skill set for project management and execution Project management and execution skills are very different skill sets. A good system integrator has both. An indication of the importance of these skills to the success of a project is that three of the nine sections of the CSIA Business Best Practices and Benchmarks Manual focus on project management and execution. Those skills are included in a good system integration company’s best practices and make the difference in project success or failure.

    7.    Knowing how to manage project risks Risk is the most significant enemy of a system integrator, so it is taken seriously. Recognizing project risks comes with experience and is a natural process for integrators. Risk management begins at the planning phase of a project and emphasizes once again what was mentioned in the second reason above, namely the importance of a system integrator being involved in the early stages of a project. It stands to reason that good risk management is in the best interest of the end-user clients even though a client-integrator risk discussion can be uncomfortable.

    8.    Providing proper documentation for future reference It’s common for internal staff to move onto the next project and not properly provide drawings, software code and operations manuals. The staff often has good intentions of doing the documentation but it just gets pushed to the background with hopes of doing it later, but later never comes. Since final documentation is typically included in the contracted scope of supply for the system integrator, the integrator is held accountable for providing it and the end-user client can be assured of getting it. Proper documentation is important for maintenance, support and scalability.

    9.    Choosing the best hardware and software for an application Knowing what products are available for an automation solution is important. And knowing which ones are the best solutions is equally important. Independent system integrators are not tethered to any one automation supplier, so they act in the best interest of the end-user client when making selections. And as system integrators they know how to integrate – how to make best-in-class products from multiple suppliers work in tandem. Some product suppliers also do system integration work but they are biased towards their own products. Therefore, even if those products are not the best solution and don’t deliver the highest value, they are used anyway. Thereby, the full potential of a project will not be recognized.

    10. Providing expert technical staff on demand End-user clients sometimes have a temporary need for additional staff to assist internal staff when there are too many concurrent projects. Most system integrators can provide engineers, designers, programmers and so forth during those busy periods. Coming from a system integration company, the personnel are effective immediately after safety orientation. When the project load diminishes, they simply return the integrator. There are personnel staffing companies but those from system integrators are inherently more efficient plus equally capable backup is available, if necessary. Are all system integrators created equal? No. As in all industries, some companies are better than others. So how does an end-user client differentiate a good system integrator from a not-so-good one? System integrators who become certified by the Control System Integrators Association have demonstrated through an independent audit, conducted every three years, that they uphold the CSIA’s best practices for management. 

    This article originally appeared in PROCESS India Volume 1 · Issue 6 · June 2014 and was written by Bob Lowe, Former Executive Director of the Control Systems Integrators Association.

  • PostedThursday, May 14,2015 at 9:06 AM

    Show how to get an automation project approved by focusing on the 15 points of ROI, says Tom Braydich of Matrix Technologies, Maumee, OH. Tom's ideas were presented at the 2015 CSIA Conference in Arlington, VA. Photo Credit: Mark T. Hoske - Plant Engineering Story via Mark T. Hoske.
  • PostedMonday, December 15,2014 at 6:10 PM

    This year's System Integrators of the Year were recently announced by Control Engineering and we're excited to say that they're all CSIA members! The winners are MAVERICK Technologies (> $17 Million in annual revenue), Polytron (Between $17 Million and $10 Million in annual revenue), and Malisko Engineering (up to in $10 Million in annual revenue.) You can find out more them here on the Exchange, or take a look at the interview. If you're not a CSIA member and want to learn more about how CSIA can help grow your company to that level of excellence, visit us at

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The Control System Integrators Association (CSIA) seeks to advance business practices of control system integration. CSIA helps members improve their business skills, provides a forum to share industry expertise and promotes best practices for business management. Member companies that become CSIA Certified have demonstrated the highest level of professionalism and excellence. Founded in 1994, CSIA is a not-for-profit, global trade association for control system integration companies. CSIA has more than 500 member firms in 35 countries, and continues to grow. CSIA's mission is to advance the industry of control system integration. The Exchange is CSIA's initiative to help potential clients better understand system integration and how it can increase their company's efficiency and revenues. Mission The mission of the Control System Integrators Association is to advance the industry of control system integration. Vision Industries everywhere have access to low-risk, safe and successful applications of automation technology Principles Collaboration Inclusiveness Integrity Cultural respect Professionalism Value History When computers first arrived on the factory floor and in control houses, people who understood both industrial processes and information technology were needed to design, engineer and implement electronic control systems. The Control System Integrators Association was established by a group of independent control system integrators brought together by Charlie Bergman. Bergman published a newsletter for promoting and supporting the independent control system integrator. In 1993, Bergman hosted a meeting for about 25 subscribers. The following year, the Control System Integrators Association was established as an affiliate of the National Electrical Manufacturers Association at a meeting held in Wrightsville Beach, N.C. From the outset, the common thread throughout CSIA's activities has been to raise the bar.
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Latest Resources
  • PostedTuesday, May 26,2015 at 5:29 PM

    Nicely written and laid out paper on plant communications and survey results. Six key trends are identified including connecting radio communications to other devices like HMIs, Laptops, and iPads. Learn how other plant managers are handling challenges in efficiency, and downtime.

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  • Delivering automation success through qualified integrators

    PostedThursday, August 3,2017 at 11:26 AM

    Two-page guide and rationale on why manufacturers and end user clients should choose system integrators that are CSIA Certified.

    Certification is a program of the Control System Integrators Association (CSIA). It is a certification uniquely designed for control system integration companies. The audit to achieve certification verifies business practices and is available only to CSIA members.

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We know certification drivers customer satisfaction. Certified Integrators have better business, financial and general management systems...and they use proven project Methodology. Our experience has been that we get called in to solve problems far less when a certified integrator is engaged than when one is not. We greatly reduce our risk by using a CSIA Certified integrator.
Mark Moriarty Rockwell Automation
It is celebration time here in Axcend with successful completion of the CSIA certification at level #1. The entire process had a consultative approach with a lot of opportunities to learn. The CSIA best practices have lot of relevance to our needs as a System Integrator. We believe that the adoption of this framework will help us approach and serve our customers better.
Priyadarshini Bhat Axcend Automation & Software Solutions Pvt. Ltd.