Q Without naming names, (unless you want to or are allowed to) tell us about a project that was very challenging and what you did to solve the customer’s problem. A We take huge pride in being able to really dig in with our clients, understand their needs and then deliver exceptional value as we help them figure out how to solve their problems. Our goal is to really understand why the client is doing the project and ultimately what success looks like to them. We specialize in rip and replace retrofits of control systems for facilities where they cannot handle more than a few days of downtime. We come in on a Friday afternoon with a huge team and by midnight on Sunday evening we may have completed the rip and replace and fully tested the system and have them back up in production. This takes a huge amount of up-front engineering and coordination during the shutdown. It also requires a built trust with the client and a lot of contingency planning. One project, in particular, was overly complicated as we had to demo out the entire manual control painted graphics panel that had been in place for 20 or more years and the controls had been retrofitted several times during that timeframe. We removed a dumpster full of wire. When it was all said and done, only had a few devices failed to operate when we began testing. The client was very concerned about whether we could make it happen, but ultimately was extremely satisfied.