Featured interview Ken Mroz

Ken Mroz

Ken Mroz is national business development manager for CIMON Automation in Henderson, Nevada.

Ken Mroz, CIMON Inc.

ADDEDWednesday, November 11, 2020

  • Q
    How did you end up at CIMON?
    A
    I started my career in industrial distribution as a sales engineer and enjoyed it for several years. Then I ventured into system integration, where I was selling and presenting more of a system solution than a component sale.
    
    About a year and a half ago, the opportunity presented itself to join CIMON, and I joined as a regional sales manager for the Midwest.
    
    Then a few months into the regional sales manager position, another opportunity opened up as the business development manager. So right now, I’m kind of wearing a couple of different hats, but it has been very exciting to be a part of it.
    
  • Q
    Tell us about CIMON and the history of the organization.
    A
    CIMON was founded in South Korean in 1999. It came out with predominantly a SCADA-type offering, and then about a couple of years after that was successful, the founder of our company developed a PLC platform as well as an HMI platform.
    
    CIMON did very well in the Asian and European markets with companies such as Samsung, LG Electronics, Kia to name a few. Then they started thinking about the North American and Latin America markets.
    
    So, they opened a Los Angeles facility in 2014, and then, in 2017, they moved the Los Angeles facility to Henderson, Nevada, where we’re located now.
    
    And, at the beginning of the year, we built a brand-new facility that houses our technical support team, our development engineers, both hardware and software, as well as our management and our sales support team. It’s all located out of the Henderson office.
    
  • Q
    Do you specialize in any industry product or discipline?
    A
    We don’t. The industrial automation market is so diverse, and our product families get into just about everything, whether it’s packaging, pharmaceuticals, manufacturing, auto. 
  • Q
    What is the smartest decision your company has made recently?
    A
    It’s the investment of moving into a brick-and-mortar facility in the States. The goal was to make an impact and an investment into the North American and Latin America markets, and it was critically important to customers, system integrative partners and to distributors that we actually have a facility here in the States. 
  • Q
    What’s unique about how you approach a project?
    A
    You know, I don’t mean to be cliché, but it’s providing the right solution for the application. It’s really understanding what the end customer and what the system integrator are trying to provide, asking a bunch of questions upfront so we can determine the best cost-effective solution. 
  • Q
    Tell us why your customers return to you project after project.
    A
    : It’s because of the quality of the products, and it’s also from a support standpoint. We don’t ever let go. We don’t ever say that the project is over. We’re always available to them for any follow-up questions, any changes that they want to make to the program, any improvements they want to make to the system. 
  • Q
    What advice would you give to a prospective customer researching you versus your competitor?
    A
    Give us a chance. We’re definitely newer to the North American market but we’re not newer to the world of industrial automation. We’ve built an incredible reputation in Asia and Europe.
    
    We have quality products and quality support from the sales team and the technical support team. 
    
    
  • Q
    What kinds of trends and challenges are you seeing in industrial automation right now?
    A
    Everybody is wanting to remotely communicate into HMIs and PLCs but to do it safely, to do it from a secure means that nothing is able to be altered or changed or threat – but still gives people access to their systems to see what is actually going on to make some decisions.
  • Q
    What makes CIMON optimistic about the future of the automation industry?
    A
    Industrial automation, especially in North America and Latin America, continues to grow. More and more manufacturing facilities are evolving, and companies are expanding by opening multiple locations. That’s what gives me the most optimism for our future in industrial automation.
  • Q
    What’s the best advice you could give your younger self just getting started?
    A
    It’s OK say that you don’t know and answer but that you will find out. Don’t ever try to guess and just be very honest and sincere. That’s what customers appreciate in the long haul.